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Last updated: July 18, 2026
At WalkCanes, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
Be unused or only lightly used.
Be in its original condition.
Include all original accessories and original packaging.
Not be damaged due to misuse, improper handling, or normal wear and tear.
The following items are not eligible for return:
Gift cards
Final sale or clearance items
Personalized or customized products
Products damaged through misuse, abuse, or accidental damage
Before returning any item, please contact our customer support team.
Please include:
Your order number
Your full name
A brief description of the issue
Photos if the product is damaged or defective
Email: support@walkcanes.shop
Returns sent without prior authorization may not be accepted.
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
After reviewing your request, we will provide a replacement or a full refund when appropriate at no additional cost to you.
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method within 5–10 business days.
The exact processing time depends on your bank or payment provider.
Original shipping charges are non-refundable unless the return is the result of our error.
If you receive a defective or damaged product, we will gladly replace it with the same item, subject to product availability.
For all other exchanges, we recommend returning the original item (if eligible) and placing a new order.
If the return is due to:
A defective product
A damaged item
An incorrect item sent by WalkCanes
We will cover the return shipping costs.
For all other approved returns, customers are responsible for return shipping expenses.
Orders may only be canceled before they have been processed for shipment.
Once an order has been processed or shipped, it can no longer be canceled and must follow the return procedure described in this policy.
If you have any questions regarding this Return & Refund Policy, please contact us.
WalkCanes
Operated by L.C Innovations Group LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Website: https://walkcanes.shop
Email: support@walkcanes.shop